No Audio in Zoom? Here’s How to Fix It (Step-by-Step Guide)

We’ve all been there… You join a Zoom meeting and suddenly—nothing. You can’t hear anyone, or worse, no one can hear you.

If Zoom audio isn’t working, don’t worry. Whether you’re on a Mac or PC, this guide will walk you through how to fix it fast.

🔊 Problem: You Can’t Hear Others in Zoom

Step 1: Test Zoom Audio Settings 

• Open Zoom and go to Settings (gear icon).

• Click Audio.

• Under Speaker, click Test Speaker.

• Choose the correct output device (headphones, speakers, etc.).

Step 2: Check Your Computer’s Sound Settings 

• Windows: 

  Right-click the speaker icon in the bottom-right taskbar → Open Sound Settings → Under Output, choose your speaker or headset → Make sure the volume is up.

• Mac: 

  Go to System Settings → Sound → Output → Select the correct device → Adjust the volume.

Step 3: During a Zoom Meeting 

• Click the arrow next to the Mute/Unmute icon (bottom left).

• Choose “Test Speaker & Microphone” to verify your audio setup.

🎤 Problem: Others Can’t Hear You in Zoom

Step 1: Check Zoom Microphone Settings 

• In Zoom > Settings > Audio, test your microphone.

• Speak — do the green bars move?

• Select the correct microphone (built-in mic, headset, USB mic, etc.).

Step 2: Make Sure You’re Not Muted 

• Click Unmute in the Zoom toolbar during the meeting.

• Shortcut: Press Spacebar to temporarily unmute while speaking.

Step 3: Allow Zoom to Access Your Mic 

• Windows: 

  Go to Settings → Privacy → Microphone → Enable “Allow apps to access your microphone.”

• Mac: 

  Go to System Settings → Privacy & Security → Microphone → Make sure Zoom is checked.

🔁 Still No Audio?

Here are a few final fixes to try:

• 🔄 Restart Zoom and your computer.

• 🎧 Plug in a different headset or mic.

• ⬆️ Update Zoom: Open Zoom > Check for Updates.

• 🧽 Reinstall Zoom if all else fails.

💬 Need Help?

If you’re still stuck, we can help remotely. Our tech support plans cover troubleshooting Zoom and much more—across up to 4 computers in your household.

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